Bsc reporting template

When you create an objective, you should focus on what your organization is trying to accomplish strategically. You might have measures per objective, so you are aiming to come up with measures at the enterprise level of your strategy.

Initiatives are key action programs developed to achieve your objectives. Action items typically arise from review meetings, and are tasks typically delegated to one person or a small team.

They are technically not part of the BSC framework, but they are part of the management process as a whole; they help to achieve key initiatives in a timely and organized fashion. In Summary You have a high-level goal in mind, which is your objective. Keep in mind, you may have multiple initiatives focused on improving your measures and achieving your objective. And, if your projects are not helping you improve in these areas, you may need to rethink your overall strategy.

Why Build A Balanced Scorecard? There are many reasons why you should implement the Balanced Scorecard, but here is one way to look at it. Your leadership team is responsible to some group of people: either stakeholders, shareholders, a board of directors, a council, citizens, etc. This depends entirely on the type of organization. In order to answer to this group, your team needs to ask two important backward- and forward-looking questions: 1.

How did we perform this past month, quarter, and year? How are we going to do next month, quarter, and year? In order to answer these two broad questions, you need a management system that is able to to look backward and forward with leading and lagging indicators. The Balanced Scorecard is the closest management tool to a crystal ball as you will find. I like to use Upward Airlines as a teaching example, because most people have flown on an airplane and thus understand the objectives listed in the map.

Want to see some sample Balanced Scorecard strategy maps? Download this free ebook with five examples. First, notice the vertical text on the left side of the strategy map.

These perspectives make the BSC unique, because traditional reporting frameworks typically only look at the financial perspective. A warehouse today should adapt to the fast pace of stock turnaround, new technological and logistical challenges.

Learn about the best KPIs to focus on; use the strategy map template for a warehouse as a starting point. KPIs for Procurement. Learn how to focus the strategy of a procurement department and measure its effectiveness, using such KPIs as compliance and ROI. Project Management KPIs. Learn how to focus project management on what is important and track the progress with KPIs. Cybersecurity Strategy. An example of how the findings of data breach studies can be combined into a cybersecurity strategy.

Sales KPIs. A template for sales scorecards where we balance three levels of sales KPIs: the process-oriented metrics, result-oriented indicators, and KPIs that link sales to the company's strategy.

Marketing Scorecard. Most marketing scorecards are limited to internal metrics only. Use this template to map your marketing activities and align them with the overall strategy of organization.

Social Media KPIs. Any organization wants to stand out in social media. This scorecard is an example of a social media strategy map where business goals are aligned with relevant KPIs to track. Brand KPIs and Strategy. Brand is a perceived value of the product.

Learn what KPIs brand manager can use to quantify and measure it on the level of awareness and coherence. Graphic Designer KPIs. Is creativity measurable? Learn what KPIs managers can use to track and improve the performance of a creative team. Event KPIs and Scorecard.

Attending an event implies significant financial and time investments. HR Scorecard. In this scorecard, we analyze emerging HR trends and focus on four key priority strategies that any organization needs to have on their performance scorecard for HR. Training Scorecard. This scorecard is an example of how training effectiveness can be measured. The training strategy map shows how to match learning goals with overall strategy. Remote Team KPIs. More highly qualified talents prefer to work remotely.

Learn what KPIs will help to track the performance of remote team. Innovations Scorecard. Are innovations measurable beyond budget metrics? In the next step go to the KPIs tab to add relevant indicators there. In the global indicator framework, the indicators are listed in the column on the right:. It is a good idea to adjust the indicators to the realities of your organization, and add the original indicator in the description field. If you already have some strategy maps in your organization and want to show how they are contributing to the global goals, then read the next 2 chapters.

To do this, we will need to link two scorecards by their business goals. On scorecard will be SDGs scorecard and another will be the scorecard with the strategy from your organization. Learn in Cascading section of the user manual how to connect two scorecards by goals or indicators. How exactly is your organization affecting the performance of certain SDGs indicators?

There are several ways to show this connection. First, you can go directly to the KPIs tab and enter some data manually. The benefit of this approach is that we can build indexes from indicators that are measured on different scales and use different measurement units:.

You might want to make your SDGs scorecard public and share it with a local community. To do so check out the respective section of the manual. No goals are achieved without action, so make sure that your organization and you personally work on the goals. CEO Trainer Author. BSC Designer is a Balanced Scorecard software that is helping companies to better formulate their strategies and make the process of strategy execution more tangible with KPIs.

Gracias por compartir! Save my name, email, and website in this browser for the next time I comment. The content of the article: Introduction. What is sustainability?

Part 1. Sustainability KPIs Part 2. Building a Sustainable Balanced Scorecard Part 3. Schedule a free call. Analyze What Factors Will Bring Success: These are the critical success factors CSF for your company or the critical areas in which high performance is crucial for the success of your company.

They should be defined in simple, concrete language that makes your strategic objectives accessible, and should also be linked to your budget. With enough time and honing, these measures will become obvious. Do Not Develop Your Scorecard in a Bubble: Without linking your scorecard to live data, it can run the risk of being out of date.

Your scorecard should be a living document that is accessible to all who use it. Do Not Neglect to Show the Relationship between Your Business Goals: You should develop your perspectives from the top down, from the financial to the learning and growth perspectives in a for-profit scenario.

This shows the contributory effect between the goals. You should also choose metrics that help you manage a solution, not just report a problem. However, many of these merely describe the concept and are not actual templates. Get a BSC template from a reputable source.

The template should contain all four perspectives and all four elements from each perspective. This true scorecard will tell your story. Some modules and templates cater to presentation, and some cater to design and updates. Your company may need multiple versions. Some templates even include benchmarking with their KPIs. Do Not Take a Paint-by-Numbers Approach: The BSC has been so successful since the s precisely because the concept stresses developing your own strategy and elements.

Each business should have a unique, constantly evolving BSC. Examples of Key Performance Indicators In each field, there are standard KPIs that you can choose from to give you a sense of the health of your company. Here are the customer indicators: Overall Satisfaction: This is the level of satisfaction as reported by your customers. You can perform surveys of your customers to learn this information. Satisfaction Improvement: This indicator measures the change in customer satisfaction.

You should be looking out for improvement or stasis. Customer Retention: This is the rate of customers who stay with your business over time.

Net Promoter Score: This is the rate of customers who recommend your business to others. Conversion Rate: This is the rate of purchase by customers after they have interaction with your company.

Compared to Competitors: This is the rate of customers who choose your company over your competitors. Average Resolution Time: This is how quickly your customer service team resolves issues.

Active Issues: These are the issues that you have not resolved. The longer they stay with your company, the more empowered and capable they feel in their positions, so they will provide higher-quality service. Brand Attributes: You need to understand how your customers perceive your company.

You should have a unique brand that customers can describe. Complaint Escalation Rate: This rate ties together your number of complaints and resolved issues. You should track complaints that escalate. Cash Flow: Cash flow can indicate how well your business is doing with regard to customer service, referrals, and brand image.

External Industry Benchmarks: This should tell you how you stack up against your competition. Even the best companies do not get it right all of the time. Checking external benchmarking survey data is appropriate. Examples of internal processes indicators include: Cost measures for storage Rate of on-time delivery Order fulfilment time Rates of capacity utilization Yield measurements Percentage of project cost variance Percentage of billable hours Supplier relationship measures First contact resolved Percentage of process waste Percentage of rework Cost to serve measures Risk measures Efficiency of information systems Expenses per employee Average decision-making time Supplier frequency Ratio of timely completed orders The following are examples of education indicators: Graduation Rate: How many students completed schooling or finished their course of study.